Privacy Policy

Who this policy covers

This policy describes how QueenG Braids & Essentials uses information provided through its booking application, appointment management, check-in and customer communications.

Information we collect

We collect your name, email, phone number, selected service and stylist, appointment times, preparation choices, optional notes and uploaded inspiration photos. We also store booking and payment status, check-in details, appointment activity, and any separate photo-sharing or SMS-consent choices.

If you choose appointment texts, we record the phone number for that booking, consent time and version of the consent disclosure. We record texting opt-out events and provider delivery status when available. General customer SMS replies are not currently a monitored conversation inbox; contact the salon directly for schedule changes.

Our app uses browser cookies for authentication and session storage to recover booking progress. Booking-session records help us understand completion and abandonment. Stripe handles online card entry; the application stores payment references and amounts rather than full card numbers or security codes.

How we use information

We use information to schedule and approve visits, prepare services, manage payments and refunds, verify check-in, provide requested communications, assist customers, and operate the salon. SMS is optional and requires the separate booking-form choice. A phone number or acceptance of salon policies alone is not SMS consent.

Inspiration photos help us prepare your requested style. Permission to share finished photos is a separate choice, not bundled with SMS consent.

Service providers and sharing

Service providers process information needed to run these services, including Supabase for application records and authentication, Stripe for payments, Resend for email, and Twilio for requested text delivery. Twilio processes recipient phone numbers, message content and messaging events. We do not sell or rent personal information or provide phone numbers to third parties for their marketing.

SMS opt-in data and consent are excluded from the sharing described above. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Appointment information is available to authorized salon personnel as needed to provide your service. Business-wide reporting and client exports are restricted to authorized owners. Information may also be disclosed where required by law or needed to address fraud or security concerns.

Choices and requests

You can book without consenting to SMS. Reply STOP to withdraw from appointment texts, or contact QueenG. This does not cancel an appointment or stop necessary non-SMS appointment communications. Reply HELP for texting assistance. See Terms and Conditions for program details.

To request access, correction or deletion of your information, call (901) 631-1481 or email queengbraids@gmail.com. We may need to verify your identity, and may retain records needed for payments, dispute handling, legal obligations or honoring your opt-out.

Retention and protection

We keep records as needed to provide services, maintain business records and honor consent choices. Access controls and provider safeguards help protect information, but no online system can guarantee absolute security. Do not send sensitive financial or medical information in booking notes or text messages.

Children and changes

A parent or guardian should provide booking and contact information for children's services and make the communication choices. We may update this policy when practices change; the effective date appears at the top of this page.