Terms and Conditions

QueenG Braids booking services

QueenG Braids & Essentials provides salon booking, same-day walk-in requests, appointment management and customer communications. Provide accurate contact and appointment information. A booking request is not confirmed until QueenG approves it; payment alone is not approval.

The amount due online, any selected extras, and the remaining balance are shown before checkout. Walk-ins collect no payment online. Preparation, cancellation and other visit rules are in our Salon Policies.

Appointment changes

Normal appointments allow one customer reschedule at least 24 hours before the original appointment. New appointments require at least two hours of advance notice. QueenG handles changes inside the 24-hour window and all walk-in changes. Walk-ins are for the same day only and requests close at 3 PM Central Time.

QueenG Braids Appointment Texts

When you separately choose to receive texts in the booking form, you authorize QueenG Braids to send transactional messages to that booking's phone number: requests awaiting approval, approval summaries, schedule changes or cancellations, 12-hour and 1-hour reminders, and check-in links about 30 minutes before the visit. SMS consent does not enroll you in promotions, marketing or review-request texts.

Message frequency varies with your appointments and changes. A visit may generate a request receipt, approval message, two reminders and a check-in link. Message and data rates may apply. Your carrier's messaging charges are your responsibility.

Consent is optional, separate from salon-policy acceptance, and not a condition of booking or purchasing services. Leaving the checkbox unchecked does not stop checkout. Existing appointments are not automatically enrolled. Keep your confirmation link and email for appointment management.

Stop texts or get help

Reply STOP to the QueenG texting number to stop appointment texts to your phone. Stopping texts does not cancel your appointment. You may also contact QueenG to request that texts stop. Reply HELP for assistance, or call (901) 631-1481 or email queengbraids@gmail.com.

Replying START may remove a prior texting block, but does not enroll an appointment without recorded consent or replay old reminders. To request texts for a new booking, actively select the optional SMS checkbox again.

Message delivery

Messages depend on provider approval, carrier availability and accurate contact information. Delivery and timing are not guaranteed. Wireless carriers are not liable for delayed or undelivered messages. Do not rely on SMS as your only record of an appointment.

Privacy and contact

Our Privacy Policy describes information used for bookings and messaging. For questions about these terms, call (901) 631-1481 or email queengbraids@gmail.com.